Returns & Exchanges

At Célavi Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused beauty products.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.